Bye buy. Hello lease.

Claims can easily be submitted by the specialist dealer via our portal.

• The "Damage & Theft" button in the menu takes the specialist dealer to the online form.
• This online form makes it easy to submit the claim electronically.
• The insurance company will review the claim and give the dealer approval for the costs to be covered by us.
• Reimbursement of the costs to the specialist dealer will be made directly via us after receipt of the invoice.

Note: In order to guarantee rapid processing of the claim, it is submitted exclusively by the specialist dealer. For further questions, please contact us.

Every Lease a Bike company bike receives an obligatory all-round protection package with an individually selected annual wear budget. All necessary repairs to restore operational safety as well as repairs due to wear and tear are charged to this account. The following wear parts, among others, are taken into account.

• Tyres
• Inner tube
• Brake pads
• Brake discs
• Chain
• Cogset / sprocket
• Pinion
• Chainring
• Bottom bracket
• Light sources
• Brake and shift cables

For further questions, please contact us.

Reports can easily be submitted by the specialist dealer via our portal.

• The "Service & Maintenance" button in the menu takes the specialist dealer to the online form.
• This online form makes it easy to submit the report electronically.
• We will review the claim and give the dealer approval that the costs to be covered.
• The reimbursement of the costs to the specialist dealer with settlement via the available budget within the scope of the all-round protection takes place directly after receipt of the invoice.

Note: In order to guarantee rapid processing of the claim, it is submitted exclusively by the specialist dealer. For further questions, please contact us.

Reports can easily be submitted by the specialist dealer via our portal.

• The "Damage & Theft" button in the menu takes the specialist dealer to the online form.
• This online form makes it easy to submit the theft report electronically.
• The specialist dealer receives approval and confirmation of cost coverage after inspection and confirmation of compensation by the insurance company.
• A selection/coordination with availability of a bike of the same type and quality can be made between the specialist dealer and the user until approval.
• The invoicing of the new bike and also the payment is done by us.
• The handover of the new bike requires a prior, final approval by us.

Note on exchanging objects in the event of theft within the existing agreement with a bike of the same type and quality. The new bike only has to have the same purchase value, including accessories, as the stolen bicycle. 

In order to guarantee rapid processing of the theft report, it is submitted exclusively by the specialist dealer. For further questions, please contact us.

Damage protection

Our damage cover includes all sudden and unforeseeable damage or destruction to the leased item, e.g. due to:

• theft, burglary or robbery
• Operating errors
• Simple negligence
• Accidental damage
• Vandalism
• Defects in design, materials or workmanship
• Overvoltage, induction or implosion
• Storm, frost, ice, earthquake or flooding
• Damage to motor or battery

Europe-wide free mobility guarantee

To maintain mobility, our company bikes are covered by a Europe-wide free mobility guarantee.

Benefits include:

• 24-hour service hotline
• On-site breakdown assistance including bicycle towing service
• We organise the towing of the bike to the nearest suitable bicycle repair shop and cover the costs for this.
• Organisation of the onward or return journey after an accident 
• Replacement bike in the event of a breakdown 
• We will arrange a replacement bicycle for you and pay the costs of hiring it until you are ready to ride again for a maximum of 7 days, up to a maximum of € 50 per day.
• Bike return transport
• If the bicycle cannot be repaired at the place of damage within three working days, we will arrange for its return to a workshop near your home. 
• Arrangement of emergency cash for bike tours abroad
• Coverage of overnight costs in the event of a breakdown
• If the repair of the bike takes longer, we will reserve overnight accommodation for a maximum of five nights and pay the costs up to a maximum of 80 € per night.
• Arrangement of a bicycle repair shop in the vicinity

Maintenance Package

Employees choose between the basic, premium or all-inclusive package depending on the selected bike and usage. The basic and premium packages include an annual fixed budget, while the all-inclusive package has an unlimited budget. Repairs that are necessary for the operational safety of the bicycle are settled here. Tyre damage, as this is not a claim in the sense of an insurance-related loss, is also settled via the individual annual wear budget.

The budget per package is:

• Basic: 75€ per year
• Premium: 200€ per year
• All-inclusive: unlimited budget

All packages include an inspection with extended scope of services outside of the required visual inspection. The costs for this are also settled via the allocated budget.

The company bike must be locked with, but not connected to, a commercially available brand-name lock, unless it is physically located in an enclosed area. Protection is provided 24/7. Damage/theft reports are to be made directly to us using a form. In the event of theft, a police report is mandatory (File number). Your employer as lessee must also be informed immediately in the event of a claim. You can fill out this notification of claim form on your own or together with your specialist dealer, who will be happy to assist you. For further questions, please contact us.

The statutory warranty is two years. After expiry of this period, damage e.g. to the drive or battery on pedelecs/e-bikes continues to be covered by our all-round cover during the term. Warranty and guarantee claims are always handled directly by the Lease a Bike dealer from whom the company bike was purchased. For further questions, please contact us.